Privacy Policy

TERMS OF USE, PRIVACY POLICY & GDPR COMPLIANCE

LuxuryTime.gr

Effective Date: August 2025
Last Updated: August 2025

1. TERMS OF USE

1.1 General Information

Our website address is: https://luxurytime.gr

These Terms of Use govern your use of the website luxurytime.gr (the “Website”) operated by S. Kstrinakis (“we,” “us,” or “our”). By accessing or using our website, you agree to be bound by these terms.

Company Details:

  • Company Name: Luxury Time by S. Kastrinakis
  • Address: 2 Ambrosiou Frantzis St., Kalamata 241 00, Greece
  • Phone: +30 6977 808 648
  • Email: info@luxurytime.gr

1.2 Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website.

1.3 Product Information and Availability

  • All luxury watches and timepieces are subject to availability
  • Product descriptions, specifications, and images are provided for informational purposes
  • We reserve the right to modify product offerings, prices, and specifications without prior notice
  • Colors and appearance may vary from images due to monitor settings and photography

1.4 Pricing and Payment

  • We accept major credit cards, bank transfers, Paylink card payments (subject to 4% bank commission).
  • Please contact us if you want to discuss other possible payment methods

1.5 Order Processing and Fulfillment

  • We ship all orders using DHL or FedEx Express couriers.
  • Upon delivery confirmation all liability of the shipment passes to you
  • Please inspect your parcel thoroughly prior to accepting delivery

1.6 Returns and Exchanges

  • Returns must be initiated within 14 days of delivery (EU Consumer Rights)
  • Items must be in original condition with all packaging and documentation
  • Custom or personalized items may not be returnable
  • Return shipping costs are the responsibility of the customer unless the item is defective
  • Refunds will be processed within 14 days of receiving the returned item

1.7 Warranties

  • All products come with manufacturer warranties where applicable
  • We provide additional warranty coverage as specified per product
  • Warranty claims must be reported promptly with proof of purchase
  • Warranty does not cover damage from misuse, accidents, or normal wear

1.8 Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of LuxuryTime.gr or its content suppliers and protected by Greek, European Union, and international copyright laws. The compilation of all content on this site is the exclusive property of LuxuryTime.gr and protected by copyright laws. All software used on this site is the property of LuxuryTime.gr or its software suppliers and protected by copyright laws. Product names and brand names are trademarks of their respective owners. You may not reproduce, distribute, or use any content without written permission.

1.9 External Links and Third-Party Content

The website may include links to other websites or external sources. LuxuryTime.gr cannot control these sites and external sources. Hence, LuxuryTime.gr cannot be held responsible for those sites or external sources, and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, LuxuryTime.gr cannot be held responsible for any damage or losses, true or alleged, deriving from the use or from having trusted the content, goods and services available on those sites or external sources.

1.10 Website Disclaimer and Limitation of Liability

Disclaimer: THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LUXURYTIME.GR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability: We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Our total liability shall not exceed the amount paid for the specific product or service. Certain state and national laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

1.11 User Conduct

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Upload malicious code or interfere with website functionality
  • Provide false or misleading information
  • Violate any applicable laws or regulations

1.10 Limitation of Liability

  • Our liability is limited to the maximum extent permitted by law
  • We are not liable for indirect, consequential, or punitive damages
  • Total liability shall not exceed the amount paid for the specific product or service
  • We do not warrant uninterrupted or error-free service

1.12 Fraud Prevention and Security

All transactions are thoroughly reviewed by security specialists for fraud indicators prior to processing. Any orders that have one or more potential fraud indicators may be canceled without notice at our discretion. All potential fraud indicators are immediately reported to the appropriate issuing banks for further investigation. We reserve the right to refuse any order for security purposes.

1.13 Governing Law

These Terms of Use are governed by the laws of Greece and the European Union. Any disputes shall be resolved in the courts of [Your City], Greece.

2. PRIVACY POLICY

2.1 Information We Collect

Personal Information:

  • Name, address, phone number, email address
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences
  • Order history and communication records
  • Comments and reviews (including metadata)
  • Profile information for registered users

Automatic Information:

  • IP address, browser type, and device information
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies
  • Geographic location (if permitted)
  • Browser user agent strings for spam detection

2.2 How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send order confirmations and shipping notifications
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security
  • Send promotional communications (with consent)

2.3 Information Sharing

We may share your information with:

  • Service Providers: Shipping companies, payment processors, IT support
  • Legal Authorities: When required by law or to protect our rights
  • Business Partners: With your explicit consent for specific services
  • Successors: In case of merger, acquisition, or business transfer

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

2.4 Comments and User-Generated Content

Comments System: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Comment Data Retention: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam detection service.

2.5 Media Uploads and EXIF Data

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We recommend removing location data from images before uploading them.

2.6 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

2.7 Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and data centers
  • Regular security assessments
  • Access controls and employee training
  • Incident response procedures

2.8 Cookies and Tracking Technologies

Our website uses cookies and similar technologies for various purposes:

Essential Cookies:

  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Comment Cookies:

  • If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Content Management Cookies:

  • If you edit or publish content, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the content you just edited. It expires after 1 day.

Other Cookies:

  • Performance and analytics cookies
  • Personalization and preferences cookies
  • Marketing and advertising cookies (with consent)

You can control cookie settings through your browser, but some website features may not function properly if cookies are disabled.

2.9 Password Reset Process

If you request a password reset, your IP address will be included in the reset email for security purposes.

2.10 Information Sharing

Your personal information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard Contractual Clauses
  • Binding Corporate Rules
  • Certification schemes

3. GDPR COMPLIANCE & PERSONAL DATA PROTECTION

3.1 Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have the following rights:

Right of Access: Request information about personal data we process about you

Right to Rectification: Request correction of inaccurate or incomplete personal data

Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances

Right to Restrict Processing: Request limitation of processing your personal data

Right to Data Portability: Receive your personal data in a structured, machine-readable format

Right to Object: Object to processing of your personal data for direct marketing or legitimate interests

Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

Right to Lodge a Complaint: File a complaint with the Hellenic Data Protection Authority or other supervisory authority

3.2 Legal Basis for Processing

We process your personal data based on:

  • Contract Performance: To fulfill our obligations under purchase agreements
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Compliance: To meet regulatory and legal requirements
  • Consent: For marketing communications and optional services (where obtained)

3.3 Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Account Information: While your account is active plus 3 years
  • Order Information: 10 years for tax and accounting purposes
  • Marketing Data: Until consent is withdrawn or 3 years of inactivity
  • Website Analytics: 26 months (Google Analytics default)

3.4 Data Protection Officer

For questions regarding data protection, contact our Data Protection Officer:

  • Email: info@luxurytime.gr
  • Phone: +30 6977 808 648

3.5 Supervisory Authority

You may contact the Hellenic Data Protection Authority:

  • Website: www.dpa.gr
  • Address: Kifisias 1-3, PC 11523, Ampelokipi Athens
  • Phone: +30 210 6475600
  • Email: contact@dpa.gr

3.6 Data Breach Notification

In the event of a personal data breach that may result in high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

3.7 Privacy by Design

We implement privacy by design principles:

  • Data minimization: Collect only necessary data
  • Purpose limitation: Use data only for specified purposes
  • Storage limitation: Keep data no longer than necessary
  • Accuracy: Ensure data is accurate and up-to-date
  • Security: Implement appropriate security measures
  • Transparency: Provide clear information about processing

4. CONTACT INFORMATION & EXERCISING YOUR RIGHTS

4.1 Contact Details

For General Inquiries:

  • Email: info@luxurytime.gr
  • Phone: +30 6977 808 648

For Privacy and Data Protection Matters:

  • Email: info@luxurytime.gr
  • Subject Line: “GDPR Request – [Type of Request]”

For Customer Service:

  • Email: info@luxurytime.gr
  • Phone: 6977 808 648
  • Business Hours: 10:00-14:00

4.2 How to Exercise Your Rights

To exercise any of your GDPR rights, please:

  1. Send a written request to info@luxurytime.gr
  2. Include your full name and contact information
  3. Specify which right you wish to exercise
  4. Provide proof of identity (copy of ID or passport)
  5. Include any relevant details about your request

We will respond to your request within 30 days (extendable by 2 months for complex requests).

4.3 Verification Process

To protect your privacy and security, we may need to verify your identity before processing requests. This may include:

  • Requesting government-issued identification
  • Asking security questions about your account
  • Requiring additional verification for sensitive requests

5. UPDATES AND AMENDMENTS

5.1 Policy Updates

We may update this policy periodically to reflect:

  • Changes in applicable laws and regulations
  • Updates to our business practices
  • New features or services
  • Feedback from users and authorities

5.2 Notification of Changes

We will notify you of material changes through:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated effective date at the top of this document

Continued use of our website after changes constitutes acceptance of the updated terms.

5.3 Version Control

This document version: 1.0 Previous versions available upon request.

6. ADDITIONAL LEGAL INFORMATION

6.1 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us directly to resolve any issues. For consumer disputes, you may also use:

  • European Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
  • Alternative dispute resolution procedures in Greece
  • Consumer protection organizations

6.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

6.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, or government actions.

6.4 Language

This document is provided in English and Greek. In case of discrepancies, the Greek version shall prevail for matters governed by Greek law.

By using luxurytime.gr, you acknowledge that you have read, understood, and agree to these Terms of Use, Privacy Policy, and GDPR compliance measures.

This document was last updated on August 2025. For the most current version, please visit luxurytime.gr